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AlanT

You may have heard some of the news circulating on product quality issues with Intel’s Atom C2000 series chips. Sophos uses Intel Atom C2000 processors in a small subset of XG and SG-series hardware, specifically the XG/SG 125 and XG/SG 135 models (all variants).  We are working closely with Intel to determine the extent to which Sophos products may or may not be affected by the Atom C2000 issue. If deployed XG/SG 125 or XG/SG 135 hardware fails to boot (the symptom of the reported Intel problem), please notify Sophos customer support.  To date, Sophos has seen low failure rates with hardware containing the Atom C2000 chip.  Rest assured that Sophos stands behind all our products and will correct hardware issues that may arise as a result of Intel’s Atom C2000 processor. 

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  • As far as I know, Tom, this only affects the Rev.1 version of the 125/135, not the Rev.2 version currently being sold.

    Alan, can you confirm that for us?  I've had one client fall victim to this and have three others that are exposed and I'm trying to get them to get a second unit for Hot-Standby.  Is Sophos working with Intel and the appliance's manufacturer on a plan to offer such units at a very attractive price?  Sophos should easily know who's eligible by the serial number in the license.

    Cheers - Bob

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  • As far as I know, Tom, this only affects the Rev.1 version of the 125/135, not the Rev.2 version currently being sold.

    Alan, can you confirm that for us?  I've had one client fall victim to this and have three others that are exposed and I'm trying to get them to get a second unit for Hot-Standby.  Is Sophos working with Intel and the appliance's manufacturer on a plan to offer such units at a very attractive price?  Sophos should easily know who's eligible by the serial number in the license.

    Cheers - Bob

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