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AlanT

You may have heard some of the news circulating on product quality issues with Intel’s Atom C2000 series chips. Sophos uses Intel Atom C2000 processors in a small subset of XG and SG-series hardware, specifically the XG/SG 125 and XG/SG 135 models (all variants).  We are working closely with Intel to determine the extent to which Sophos products may or may not be affected by the Atom C2000 issue. If deployed XG/SG 125 or XG/SG 135 hardware fails to boot (the symptom of the reported Intel problem), please notify Sophos customer support.  To date, Sophos has seen low failure rates with hardware containing the Atom C2000 chip.  Rest assured that Sophos stands behind all our products and will correct hardware issues that may arise as a result of Intel’s Atom C2000 processor. 

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  • I can confirm that this impacts at least earlier versions of the rev 2 hardware. I've had a failure with the exact symptoms reported by the gen 1 hardware with an SG125w. The replacement RMA hardware is also Rev 2, so I'm not holding out hope it's not going to fail again... as I'm not the only one to have Rev2 fail! It's not Sophos's fault this has happened, but I'm not convinced even Intel knows or has communicated the issue to their buyers in terms of how widespread the impact is. The only fix is a total hardware replacement of the c2000 SOC, which also entails a hardware re-design. If it impacts Rev 2 hardware, and I know I've had a failure of the SOC in the Rev 2 hardware due to the clock issue - I cannot be convinced it will not fail again sadly. The RMA should have been updated hardware that cannot possibly have the same CPU with the fault inside. They should be getting some sort of assurance from Intel the issue doesn't affect the replacement hardware, and properly communicating this to the customer. Saying "we're not seeing widespread reports" is not a suitable response, as even a single report of a failure in this manner indicates a failure that's only a matter of time before it recurs, as is the nature of this Intel SOC fault.

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  • I can confirm that this impacts at least earlier versions of the rev 2 hardware. I've had a failure with the exact symptoms reported by the gen 1 hardware with an SG125w. The replacement RMA hardware is also Rev 2, so I'm not holding out hope it's not going to fail again... as I'm not the only one to have Rev2 fail! It's not Sophos's fault this has happened, but I'm not convinced even Intel knows or has communicated the issue to their buyers in terms of how widespread the impact is. The only fix is a total hardware replacement of the c2000 SOC, which also entails a hardware re-design. If it impacts Rev 2 hardware, and I know I've had a failure of the SOC in the Rev 2 hardware due to the clock issue - I cannot be convinced it will not fail again sadly. The RMA should have been updated hardware that cannot possibly have the same CPU with the fault inside. They should be getting some sort of assurance from Intel the issue doesn't affect the replacement hardware, and properly communicating this to the customer. Saying "we're not seeing widespread reports" is not a suitable response, as even a single report of a failure in this manner indicates a failure that's only a matter of time before it recurs, as is the nature of this Intel SOC fault.

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