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AlanT

You may have heard some of the news circulating on product quality issues with Intel’s Atom C2000 series chips. Sophos uses Intel Atom C2000 processors in a small subset of XG and SG-series hardware, specifically the XG/SG 125 and XG/SG 135 models (all variants).  We are working closely with Intel to determine the extent to which Sophos products may or may not be affected by the Atom C2000 issue. If deployed XG/SG 125 or XG/SG 135 hardware fails to boot (the symptom of the reported Intel problem), please notify Sophos customer support.  To date, Sophos has seen low failure rates with hardware containing the Atom C2000 chip.  Rest assured that Sophos stands behind all our products and will correct hardware issues that may arise as a result of Intel’s Atom C2000 processor. 

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  • My other concern is... if the RMA replacement unit develops the fault again in 18 months+ (I was having intermittent CPU clock failures long before this, but reboots amazingly fixed it)... where does the RMA coverage sit on that hardware? It's not a fault of the user or environment operating, but the simple fact I have now heard of at least 3 failures just in my local circle using Rev 2 hardware suggests this is just the tip of the iceberg. My unit lasted longer than the typically 18 months, but it routinely crashed every few weeks with the console reporting IOCLK errors (another symptom of losing the c2000 clock gen) and experienced significant slowdown and intermittent unresponsiveness and packet loss. It eventually died after the same issue, but the reboot saw nothing beyond a power light coming on, so was totally dead at that point.

    Long story short... we don't know when the processor will fail, but what happens if the c2000 issue resurfaces in replacement Rev2 hardware? Will another RMA cover it when the timeline could be unpredictable, or can there be a proactive voluntary "recall" to replace prior to the failure where a particular serial of CPU is found in a unit?

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  • My other concern is... if the RMA replacement unit develops the fault again in 18 months+ (I was having intermittent CPU clock failures long before this, but reboots amazingly fixed it)... where does the RMA coverage sit on that hardware? It's not a fault of the user or environment operating, but the simple fact I have now heard of at least 3 failures just in my local circle using Rev 2 hardware suggests this is just the tip of the iceberg. My unit lasted longer than the typically 18 months, but it routinely crashed every few weeks with the console reporting IOCLK errors (another symptom of losing the c2000 clock gen) and experienced significant slowdown and intermittent unresponsiveness and packet loss. It eventually died after the same issue, but the reboot saw nothing beyond a power light coming on, so was totally dead at that point.

    Long story short... we don't know when the processor will fail, but what happens if the c2000 issue resurfaces in replacement Rev2 hardware? Will another RMA cover it when the timeline could be unpredictable, or can there be a proactive voluntary "recall" to replace prior to the failure where a particular serial of CPU is found in a unit?

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