[9.194-5][BUG]Intel NIC crashes under load

This possibly a duplicate report.
I have been trying to do some performance reporting using two different sets of hardware built with the latest ISO.

One the NIC goes off line under load, kernel log shows a problem. BarryG advises there is an issue with the current driver.

I would provide the log entries, but that period of testing in now full of *, wrong UTM. Will need to bring the other UTM up to extract the log entries.

I changed the the NIC for another of the same type and model and got the same results.

Ian


2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536] e1000e 0000:00:19.0 eth0: Detected Hardware Unit Hang:
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536]   TDH                  
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536]   TDT                  
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536]   next_to_use          
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536]   next_to_clean        
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536] buffer_info[next_to_clean]:
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536]   time_stamp           
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536]   next_to_watch        
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536]   jiffies              
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536]   next_to_watch.status 
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536] MAC Status             
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536] PHY Status             
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536] PHY 1000BASE-T Status  
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536] PHY Extended Status    
2014:02:08-14:37:56 Cats-speed kernel: [ 2178.936536] PCI Status             
2014:02:08-14:37:57 Cats-speed kernel: [ 2179.944779] e1000e 0000:00:19.0 eth0: Reset adapter unexpectedly
2014:02:08-14:38:00 Cats-speed kernel: [ 2183.235199] e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx

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0 Tinkerbell over 10 years ago

Hi Barry/Ian/Martin,

I know this issue is here for a while. I thought would be fixed by the driver update in mantis id 29775 [ https://community.sophos.com/products/unified-threat-management/astaroorg/f/81/t/65355 ], which is already in the current ISO.
@Ian can you please provide "lspci -tv" output and what kind of appliance you are using? I am gathering all the infos in the mantis id.

Thanks guys for checking!
Bianca
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0 BarryG over 10 years ago in reply to Tinkerbell

I know this issue is here for a while. I thought would be fixed by the driver update in mantis id 29775 [ https://community.sophos.com/products/unified-threat-management/astaroorg/f/81/t/65355 ], which is already in the current ISO.

Hi Bianca,

Are you saying I need to re-install from the 9.19x ISO, or is installing the up2dates after installing from the 9.165 ISO OK?

Thanks,
Barry
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0 RFCat_vk_01 over 10 years ago in reply to BarryG

Hi Barry,
I built my two utms I was testing ips on from the latest ISO and both misbehaved.

Bianca, I am logged in as root and can't get this stuff to run.
No ethtool in /usr/sbin.
While I have the 20-nic.rules in your specified directory, I can't make them execute. Permissions denied.

I will connect a display and keyboard directly into the box and try again.
My UTM that I am doing this on is
Intel i3-4130
114gb ssd
Onboard Intel ethernet controller
Intel gigabit CT desktop in the expansion slot.
The motherboard is Gigabyte GA-Z87N-wifi mini itx with dual onboard NICs.

8gb ram

Ian

I have attached 3 txt files with the output from the commands
- ether.txt
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0 Tinkerbell over 10 years ago in reply to BarryG

Hi Bianca,

Are you saying I need to re-install from the 9.19x ISO, or is installing the up2dates after installing from the 9.165 ISO OK?

Thanks,
Barry

The Intel driver updates are merged since 9.190.
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0 Dr. ECKEROTH over 10 years ago in reply to RFCat_vk_01

Hi Barry,
I built my two utms I was testing ips on from the latest ISO and both misbehaved.

Bianca, I am logged in as root and can't get this stuff to run.
No ethtool in /usr/sbin.
While I have the 20-nic.rules in your specified directory, I can't make them execute. Permissions denied.

I will connect a display and keyboard directly into the box and try again.
My UTM that I am doing this on is
Intel i3-4130
114gb ssd
Onboard Intel ethernet controller
Intel gigabit CT desktop in the expansion slot.
The motherboard is Gigabyte GA-Z87N-wifi mini itx with dual onboard NICs.

8gb ram

Ian

I have attached 3 txt files with the output from the commands

Hi Ian

ethtool is located in /sbin/ethtool
To make the 20-nic.rules exe you have do: chmod 755 20-nic.rules

// Martin
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0 Dr. ECKEROTH over 10 years ago in reply to RFCat_vk_01

Hi Barry,
I built my two utms I was testing ips on from the latest ISO and both misbehaved.

Bianca, I am logged in as root and can't get this stuff to run.
No ethtool in /usr/sbin.
While I have the 20-nic.rules in your specified directory, I can't make them execute. Permissions denied.

I will connect a display and keyboard directly into the box and try again.
My UTM that I am doing this on is
Intel i3-4130
114gb ssd
Onboard Intel ethernet controller
Intel gigabit CT desktop in the expansion slot.
The motherboard is Gigabyte GA-Z87N-wifi mini itx with dual onboard NICs.

8gb ram

Ian

I have attached 3 txt files with the output from the commands

Hi Ian

ethtool is located in /sbin/ethtool
To make the 20-nic.rules exe you have do: chmod 755 20-nic.rules

// Martin
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0 RFCat_vk_01 over 10 years ago in reply to Dr. ECKEROTH

Hi Martin,
I saw you amended commands.
Thank you for the change cmd which I will try out shortly.

Ian
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