Having a bit of an issue setting up the heartbeat for Sophos Cloud. We're mainly UTM in our business but are now looking to branch into Endpoint and i've setting up the Copernicus/Galileo linkages.
The problem I'm having is that the Users on our Sophos cloud are on the Enduser Protection License rather than the Beta Endpoint Protection License. At least, this what seems to be the problem. Our Cloud existed before the Galileo beta started making the foray to being released and testable.
I notice that our devices are stating they're "not eligible for Beta" and this might be why it's not pulling the heartbeat in. We also don't have the option in the devices page of our cloud console to "Add to Beta". We are signed up for the beta and all.
What do I need to do to get this set up?