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Sophos AP are expensive paper weights for home users.

I have been using Sophos since it was Astaro as a home user since it had a ten IP limit and since updated to the XG. I was so excited when they made it fifty IPs. For years now I have used an Astaro AP30. I finally dropped the cash for a newer better Sophos AP100C. I got it all set up added my wireless networks removed them from the AP30. Grabbed my notebook to test the new speeds and my ssid's are not there, I checked the XG says AP is connected and active and still no ssid. Rebooted the AP100C still nothing rebooted the XG to clear the DHCP rebooted the AP100C it doesn't shot in the DHCP log with an IP. Now it sits there with the solid green light. I dropped good money on this thing and since I'm a home user no support Sophos doesn't stand behind their hardware since I'm not a business with a paid License. If I could afford a license I would have one. anyways...

This happened with the AP30 when I switched from UTM to the XG but Sophos or Astaro offers a flash tool none offered for the AP100C or any of the new Sophos APs. Since I'm not a corporation and can't just get support for a device I paid real money for and get it fixed.

Would anyone know how to reflash the AP100C or have a tool for it? Or point me in the right direction? And no the place I bought it from won't return or exchange since I opened the package.

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0 Senthilraj S over 7 years ago
Thank you for reaching out to us .

Could you please provide the following information to help us debug the issue .

Model number of Firewall in use .

WLAN configuration .

Port to which the AP is connected and the DHCP pool range .

AP Firmware version in the Firewall.
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0 skaterpunk0187 over 7 years ago in reply to Senthilraj S

I'm using SFVH (SFOS 16.05.6 MR-6) no model specifically PC hardware I5-3570K Gigabyte UDM5H motherboard with an Intel 4-port NIC

WLAN- 1 SSID bridged to AP LAN

AP is connected to a POE switch on the same segment as DHCP server in XG

AP Formware version 8.0.001
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0 Senthilraj S over 7 years ago in reply to skaterpunk0187

Is the issue same as one reported with Description " AP100c Reset "
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0 skaterpunk0187 over 7 years ago in reply to Senthilraj S

Yes and its fixed
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0 Usbkey over 7 years ago in reply to skaterpunk0187

What is the connection speed with AP100?

I bought an AP55, disappointed to see max speed is 400M even with 802.11ac

Thanks
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0 Senthilraj S over 7 years ago in reply to Usbkey

The Max connection speed on AP100 with 80Mhz channel width is 1.3Gbps. Please note that the client has to be a 3 spatial stream 802.11AC device to achieve this Data rate.

Max connection speed on AP55 with 80Mhz channel width is 866Mbps. The default channel width is set to 40Mhz to suite enterprise deployments.

You can change the default Channel width from CLI.

Thanks,

Senthil
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0 Ronak Sheth over 6 years ago in reply to Senthilraj S

Hi Senthil,

Can you let us know the command to change bandwith channel for AP 15C and AP 55C?

Also can you let us know non overlapping channel number?

Regards, Ronak
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0 Usbkey over 6 years ago in reply to Senthilraj S

That explains my question in another post.

Thanks
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0 Usbkey over 6 years ago in reply to Ronak Sheth

here it is, item 6. I hope it has Vim installed lol, otherwise how am I going to modify this file? I guess echo redirect should work

https://community.sophos.com/products/unified-threat-management/f/wireless-security/56598/accesspoint-howto-troubleshoot-on-console
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