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1.8.1-3 Offline - Have to Re-Register

Hello, is anyone else having the issue after updating to 1.8.1-3 the AP never comes back online after updating/rebooting. The only way to get it back online is to Force Delete it and re-register. I've had this happen to pretty much every AP at numerous customers.

Edit: I don't know if it really has to do with 1.8.1-3 come to find out. I just had a customer have over 20 AP's go offline, without updating. But same deal, only way to get them to come back online is to delete and re-register. That one was a pain.

Thanks

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0 WolfgangKalthoff over 7 years ago

Sorry that you have this bad experience. I have put details in another post.
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0 DirkBolte over 7 years ago

Hi,

the fix for this was release with 1.8.1-4 .

Kind regards,

Dirk Bolte
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0 WörnhardIT Administrator over 7 years ago

Re-registering solved the problem for me, too, APs now running 1.8.1-4.
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0 DirkBolte over 7 years ago in reply to WörnhardIT Administrator

Hi,

the bug was a combination of a backend configuration issue in Sophos Central and an AP bug introduced in 1.8.0 . It gets visible on a reboot which happens during a firmware update. So unfortunately it can appear during an update to the version that contains the fix (which is 1.8.1-4). Both issues are fixed meanwhile.

Sorry again for the inconvenience.

Kind regards,

Dirk Bolte
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