I personally have an iPhone6 and iPhone6s in Sophos Wireless, both connect smoothly: just today I was doing a "Skype for Business" call while switching from LTE to Sophos Wireless with WPA2 Personal and had no noticeable glitch.
Can you specify what you experience? Is the connection failing occasionally? Is it taking longer than expected? Please also tell us the SN(s) of the APs affected + the MAC addresses you experience the problems with.
If you can reproduce this, enabling log forwarding on the "Settings" page would help us debugging this issue.
The problem is that iPhone seem to only want to work on 2.4 Ghz. I set the SIDD to only 2.4 and the Apple products work. The strange thing is they sometimes connect if the encryption is turned on . i am wondering if it is more a Apple firmware problem? I have seen similar things happen with Aruba Networks. and turning on Bonjour support has fixed the problem on their equipment in the past.
The problem is that iPhone seem to only want to work on 2.4 Ghz. I set the SIDD to only 2.4 and the Apple products work. The strange thing is they sometimes connect if the encryption is turned on . i am wondering if it is more a Apple firmware problem? I have seen similar things happen with Aruba Networks. and turning on Bonjour support has fixed the problem on their equipment in the past.
Thanks, I think that will help us isolating it. If you see more patterns that would contribute please don't hesitate to tell us. I created CWIFI-4269 to track this issue.
in our last long running tests (without band steering) we see MacBooks, iPhones 6 + 6s as well as iPads connecting to 5 Ghz seamlessly. Next to that, we meanwhile offer band steering to enforce this behaviour.
One behaviour we observed is that iPhones/iPads tend to connect to the strongest signal. When both 2.4 Ghz and 5 Ghz are running at 100%, the 2.4 Ghz signal can be stronger when being a little further away from the access point. To mitigate that, limiting the signal strength for 2.4 Ghz to 75% can help. This behaviour we don't observe with MacBooks - these prefer 5 Ghz in most cases.
Can you please check whether you still observe this behaviour with the latest release?
