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AP55 going offline (solid orange light), required physical reboot to recover

Leon.Friend

So just raising this as I don't know what happened and I cant see anything other than the original alert in the Cloud Dashboard. At 11:42AM on May 8 one of my AP55 units went offline (<SN deleted by Sophos>, forward access logs was enabled so you might be able to find something)

When inspected this evening the AP55 had a solid orange light and I pyhsically rebooted it just after 8pm this evening May 9.

It might be an odd transient thing, but as I am running beta and the forward logs option was already enabled I wanted to raise it may be you can see what happened. Its almost like it lost access to the cloud, however the other 2 AP55 units were OK.



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  • 0

    Solid orange/red means that it cannot reach the backend. Was it good again after the reset?

  • 0 in reply to DirkBolte

    It seems OK now, will keep an eye on it. it is in the same VLAN and has the same policy as the other two AP's through the XG firewall so I am not sure why it on it's own lost connectivity and I know no network changes where made at the time.

    Will just keep an eye on it.

    Thanks

    Leon Friend

    Sophos Sales Engineer

    Sophos XG Firewall - Certified Architect, Sophos Certified Engineer, Cyberoam CCNSE, Cyberoam CCNSP

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  • 0 in reply to DirkBolte

    It seems OK now, will keep an eye on it. it is in the same VLAN and has the same policy as the other two AP's through the XG firewall so I am not sure why it on it's own lost connectivity and I know no network changes where made at the time.

    Will just keep an eye on it.

    Thanks

    Leon Friend

    Sophos Sales Engineer

    Sophos XG Firewall - Certified Architect, Sophos Certified Engineer, Cyberoam CCNSE, Cyberoam CCNSP

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