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Unable to assign SSID to AP6 420e AP - POE Insufficient Power - from Cisco

We are in the process of replacing our current WIFI APs with all AP6 420e APs.

We registered all the AP to central and configured the location.

However, the APs 420e radios will not come up.   Getting a message: "This radio is not supported in this location."

From initial research.....2 possibilities for this.

1) country code is incorrect for the AP

2) not enough power.

For the first one, I have no idea if or how the country code is setup on the APs.   I would have thought the reseller would have sold us the correct country APs.

As for the second, we have cisco 9200 48 port switches.  The 9200 switch is capable of 30W on all 48 ports.  When I show power on the switch, the AP is only pulling 15.2.  I thought these APs were going to pull 30W.

I at this point, I have not idea how to confirm the country these APs have been "setup" from the factory or the log files that supposedly show the AP is under powered.

Anybody else have this issue???  How do I resolve?   Case (07328176) has been created but support keeps asking for more information and not getting me any answers. 



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  • Manually configured the port on the Cisco 9200 switch to have max power 30W for the AP.....Radios for the AP still showing the same message.

    Also confirmed on the box that the AP came in:  Part# show: AP6420E1US.......I would think US would denote for use in the US, right?

  • UPDATE....logged into the AP itself.   The AP config shows "insufficient power" message even though I have manually configured the port/interface on the Cisco 9200 switch to MAX power.   I the mean time I dug up a POE+ injector and was able to get the AP up without the insufficient  power message.   So I will be contacting Cisco to find out why the power output is not 30W.  Will update when I find out more.....unless someone has already knows and/or has a solution.  As I do not want to purchase 30+ POE+ injectors.

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  • UPDATE....logged into the AP itself.   The AP config shows "insufficient power" message even though I have manually configured the port/interface on the Cisco 9200 switch to MAX power.   I the mean time I dug up a POE+ injector and was able to get the AP up without the insufficient  power message.   So I will be contacting Cisco to find out why the power output is not 30W.  Will update when I find out more.....unless someone has already knows and/or has a solution.  As I do not want to purchase 30+ POE+ injectors.

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