Sophos Firewall: v19.5 EAP1: Feedback and experiences

Tried to upgrade med SFVH appliance, but when I upload the firmware update, it just "spins" and the stops, no errors are thrown in the GUI, neither in syslog.log or u2d.log

Have used VMWARE update and software update image, but none works...

What could be the issue?

Check the applog.log in that time period. 

Nov 22 15:24:39Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:25:01Z inside heartbeat:HBstatus.....
Nov 22 15:25:08Z appliance key is 
Nov 22 15:25:09Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:25:09Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:25:09Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:25:09Z opcode:poll_for_SSO - backup flag
Nov 22 15:25:09Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:25:10Z Checking new IPs of fqdn for mta
Nov 22 15:25:38Z appliance key is 
Nov 22 15:25:39Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:25:39Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:25:39Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:25:39Z opcode:poll_for_SSO - backup flag
Nov 22 15:25:39Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:26:09Z appliance key is 
Nov 22 15:26:10Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:26:10Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:26:10Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:26:10Z opcode:poll_for_SSO - backup flag
Nov 22 15:26:10Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:26:40Z appliance key is 
Nov 22 15:26:41Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:26:41Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:26:41Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:26:41Z opcode:poll_for_SSO - backup flag
Nov 22 15:26:41Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:00Z getpublickey success Key: c59b9248-8d8a-4317-ac30-614524fbe813
Nov 22 15:27:11Z appliance key is 
Nov 22 15:27:12Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:27:12Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:27:12Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:27:12Z opcode:poll_for_SSO - backup flag
Nov 22 15:27:12Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:42Z l2dhcp_expired : 172.16.205.100 , 0 , wlnet4
Nov 22 15:27:42Z appliance key is 
Nov 22 15:27:43Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:27:43Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:27:43Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:27:43Z opcode:poll_for_SSO - backup flag
Nov 22 15:27:43Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:44Z opcode:sync_customerinfo - starting
Nov 22 15:27:45Z opcode:sync_customerinfo - registered to central
Nov 22 15:27:45Z function:check_customer_info - Not need sandboxd reload
Nov 22 15:27:45Z opcode:sync_customerinfo - Not need to sync since id is avaliable

Nov 22 15:24:39Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:25:01Z inside heartbeat:HBstatus.....
Nov 22 15:25:08Z appliance key is 
Nov 22 15:25:09Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:25:09Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:25:09Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:25:09Z opcode:poll_for_SSO - backup flag
Nov 22 15:25:09Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:25:10Z Checking new IPs of fqdn for mta
Nov 22 15:25:38Z appliance key is 
Nov 22 15:25:39Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:25:39Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:25:39Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:25:39Z opcode:poll_for_SSO - backup flag
Nov 22 15:25:39Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:26:09Z appliance key is 
Nov 22 15:26:10Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:26:10Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:26:10Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:26:10Z opcode:poll_for_SSO - backup flag
Nov 22 15:26:10Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:26:40Z appliance key is 
Nov 22 15:26:41Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:26:41Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:26:41Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:26:41Z opcode:poll_for_SSO - backup flag
Nov 22 15:26:41Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:00Z getpublickey success Key: c59b9248-8d8a-4317-ac30-614524fbe813
Nov 22 15:27:11Z appliance key is 
Nov 22 15:27:12Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:27:12Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:27:12Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:27:12Z opcode:poll_for_SSO - backup flag
Nov 22 15:27:12Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:42Z l2dhcp_expired : 172.16.205.100 , 0 , wlnet4
Nov 22 15:27:42Z appliance key is 
Nov 22 15:27:43Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:27:43Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:27:43Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:27:43Z opcode:poll_for_SSO - backup flag
Nov 22 15:27:43Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:44Z opcode:sync_customerinfo - starting
Nov 22 15:27:45Z opcode:sync_customerinfo - registered to central
Nov 22 15:27:45Z function:check_customer_info - Not need sandboxd reload
Nov 22 15:27:45Z opcode:sync_customerinfo - Not need to sync since id is avaliable