Total WAN failure using latest refresh1 firmware

For 2 consecutive days I've had to reboot XG to regain WAN connectivity even though both my WAN links were up. I'm using the latest refresh1 firmware. I have one PPPoE and one Static interface.

I couldn't see anything in the logs to indicate a problem but a reboot fixed on both occasions.

Steps tried:-

1. In diagnostics ran ping tests on both WAN interfaces

2. Disconnecting and reconnecting the PPPoE interface

3. Connected to upstream static interface (WAN side) to prove connection was up and working.

I've never had this problem before using pre Refresh1 firmware.

Any ideas?

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0 deeptibhavsar over 5 years ago

Thanks for the feedback.

We will be in touch on PM for the further investigation

Regards,

Deepti
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0 Howard Pycock over 5 years ago in reply to deeptibhavsar

Any news Deepti? This is becoming painful having to reboot the appliance every day at what seems to be random times of day / night.

I've also tried rebooting back into the pre refresh1 firmware and the problem persists. Even though I never had this before on the earlier firmware??? Literally every day I'm having to reboot to restore WAN connectivity. If this isn't sorted soon then I'm going to have to revert back to 17.5.8. This clearly this isn't affecting just me from comments on this thread. Can this be given some priority to fix.
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0 Howard Pycock over 5 years ago in reply to deeptibhavsar

Any news Deepti? This is becoming painful having to reboot the appliance every day at what seems to be random times of day / night.

I've also tried rebooting back into the pre refresh1 firmware and the problem persists. Even though I never had this before on the earlier firmware??? Literally every day I'm having to reboot to restore WAN connectivity. If this isn't sorted soon then I'm going to have to revert back to 17.5.8. This clearly this isn't affecting just me from comments on this thread. Can this be given some priority to fix.
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0 rfcat_vk over 5 years ago in reply to Howard Pycock

As a simple fix, try editing the WAN interface and then save it. Works most times I have had the issue in the past.

Does your ISP supplied IP address change overnight?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Howard Pycock over 5 years ago in reply to rfcat_vk

Thanks Ian. I have 2 WAN interfaces, one PPPoE which uses a static IP from ISP. The other is a static interface. So no address changes.
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0 rfcat_vk over 5 years ago in reply to Howard Pycock

Hi Hioward,

I suggest you try editing the interface that is failing to see if that reestablishes a connection. From my experience the issue is with the XG connection software that is not aware of IP address life even with static assignments.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Howard Pycock over 5 years ago in reply to rfcat_vk

Hi Ian, I lose access to both my WAN interfaces. I can no longer ping the static interface even though its up. The PPPoE is terminated on the XG so I cant test that properly even though the control panel says its up. Earlier comments on this thread suggest the WAN routing completely fails which seems to match the issues I'm having. The next time it happens I'll update one or even both of my WAN interfaces to see if this restores connectivity. Really though this needs sorting by Sophos with some priority.
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