[NC-50136] WAN link manager: BACKUP status RED

Hi Martin,

not sure about the 128.0.0.1 address but you have addressing issues with your 4g and your wan testing address.

Ian

Hi Ian,

What do you mean is wrong?

Should it not be "OK" to test the gw ip of the router?

Also tried with 8.8.8.8 which gives same result :-)

Hi Martin,

what device has the address of 192.168.8.1?

I wouldn't use any of the google DNS from my experience, their ping times are not reliable.

Ian

Hi Martin,

Thanks for the feedback . Sending you PM for more detailing.

Thanks,

Rana Sharma

Hey Martin

Your E5 interface is configured as DHCP,

Try configuring it to a static IP of 192.168.8.100 and use the 8.1 which I assume is the router as the gateway.

I have seen some strange issues when having a modem infront of an XG if that modem is doing NAT.

Regards

Gavin

GavinDaniels said:

 

Your E5 interface is configured as DHCP,

Try configuring it to a static IP of 192.168.8.100 and use the 8.1 which I assume is the router as the gateway.

 

I have seen some strange issues when having a modem infront of an XG if that modem is doing NAT.

Hi Gavin,

Thanks for the feedback! - I can confirm this does actually work!!

Thanks :-)

Hey,

Glad to help.

I believe that it is something to do with the underlying IP address tables when the system starts, the interface comes up, not having a static address uses 128.0.0.1 until DHCP completes, but the gateway address does not reset for the Wan Link manager after DHCP init.

Pretty sure that was what I partly debugged in the V16 firmware where I encountered the issue, so always used external interfaces with static address'.

Just for info, Sophos is tracking this issue with access to my XG for troubleshooting :-)

Yes we are doing analysis for network related logs to reach over conclusion

Thanks for your support.

Hi Martin,

Thanks for your support and device access.We are tracking this issue with NC-50136.

Once again thank you so much for valuable time.

Thanks,

Rana Sharma