Installing Sophos Client Authentication agent on Mac Catalina, the client is not usable as the "server is not trustworthy"
I am not able to add the certificate der file inside shared folder.
CAA version is 2.0.0, downloaded from XG v18 Client Authentication menu
Regards
you said you couldn't copy the file over to Shared. Is there an error popping up? Have you tried copying it via Finder instead?
Hi Sivu,
I don't use the authentication agent. I made the wrong assumption about the abbreviation CAA, my apologies.
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v21 GA
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Hi, i have the issue with catalina in 17.5.6 and 17.5.9. With macOS Versions lower Catalina there is no problem with the Auth Agent.
4ng3er,
I shared the XG connection and he identified the issue. It is a known bug and will be fixed. Stay tuned!
So that we are all on the same page: there are 2 issues happening at the moment.
1. The CAA installer on macOS Catalina does not work, because the certificate cannot be drag-and-dropped inside the Shared folder. As a workaround, one can use Finder to manually copy the .der file into Shared folder.
2. Some macOS and XG setup combinations have a trust issue, meaning the user will see an error message "Server is not trustworthy!" after which the CAA terminates.
As of now, Catalina works with v17.5 and v17.5.9, but does not work with v18. Therefore I assume you are having issue no.1 and not 2. Is this correct or are you referring to no. 2 ?
Client Authentication Agent.zip
and everyone else, the macOS agent is fixed and will be released in the upcoming days, after some more testing. I've also attached it here in case someone needs it earlier.
Thanks everybody for the detailed reports of the issue. Reference ID is NC-51749.
Thanks Sivu.
I download the CAA and trying to execute it, same error arises....
I am here to provide more logs. Let me know via PM. Thanks
Just an update for everyone:
I have been in contact with Sivu and Sophos found the issue and is now working on release a package that works on MAC Catalina 10.15.1.
Thanks Sivu for your fast support.
Stay tuned!
Thank you for staying on top of this.
And I thank you for your support while investigating the issues.
The latest macOS client 2.1.0 is published and publicly available.
It is still not possible to drag-and-drop the certificate using the CAA installer, we have an opened ticket targeting this issue. Due to some restructuring, the resolution to it will probably be delayed.
As a workaround, Finder (without or together with the CAA installer) can be used to put the certificate into the Shared folder. A KB should follow sometime soon.
In case the new App cannot be opened because of the Gatekeeper error "...can't check for Malware", don't worry, we are in the process to notarize the App. Until this comes into effect, right-click on the App icon and click "Open" so that the quarantine flag of CAA is cleared. This needs to be done only once, from there on the App can be launched normally.
And I thank you for your support while investigating the issues.
The latest macOS client 2.1.0 is published and publicly available.
It is still not possible to drag-and-drop the certificate using the CAA installer, we have an opened ticket targeting this issue. Due to some restructuring, the resolution to it will probably be delayed.
As a workaround, Finder (without or together with the CAA installer) can be used to put the certificate into the Shared folder. A KB should follow sometime soon.
In case the new App cannot be opened because of the Gatekeeper error "...can't check for Malware", don't worry, we are in the process to notarize the App. Until this comes into effect, right-click on the App icon and click "Open" so that the quarantine flag of CAA is cleared. This needs to be done only once, from there on the App can be launched normally.
I can confirm that works on my MAC 10.15.2.
Thanks Sivu. It was a pleasure to collaborate with you.
