Installing Sophos Client Authentication agent on Mac Catalina, the client is not usable as the "server is not trustworthy"
I am not able to add the certificate der file inside shared folder.
CAA version is 2.0.0, downloaded from XG v18 Client Authentication menu
Regards
you said you couldn't copy the file over to Shared. Is there an error popping up? Have you tried copying it via Finder instead?
I had the remote session with a dev and they need to fix it as something is wrong. I am not sure that will be fixed in short time. Hope to get it in GA.
Short update: the issue is not related to Catalina or certificate requirements, it is purely a (server) XG-side problem. No need to do anything about it on the Apple side.
Still investigating it, in any case this should be fixed by GA.
The issue still exists in v17.5.9 for mail. https scanning works fine.
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v21 GA
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Do you have the issue with 17.5.9 only with Catalina or also with earlier versions?
Hi Sivu,
I only have issues with mail scanning on Catalina, HTTPS scanning works. I am still investigating my iPhone https scanning, the iPad works with https scanning.
I have been concentrating on getting an v18 EAP box working.
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v21 GA
If a post solves your question please use the 'Verify Answer' button.
Hi Ian,
I was referring exclusively to the Authentication Agent, if there are any issues authenticating against different XG versions from different macOS versions.
Sivu
Hi Sivu,
I don't use the authentication agent. I made the wrong assumption about the abbreviation CAA, my apologies.
Ian
XG115W - v20.0.2 MR-2 - Home
XG on VM 8 - v21 GA
If a post solves your question please use the 'Verify Answer' button.
Hi, i have the issue with catalina in 17.5.6 and 17.5.9. With macOS Versions lower Catalina there is no problem with the Auth Agent.
4ng3er,
I shared the XG connection and he identified the issue. It is a known bug and will be fixed. Stay tuned!
So that we are all on the same page: there are 2 issues happening at the moment.
1. The CAA installer on macOS Catalina does not work, because the certificate cannot be drag-and-dropped inside the Shared folder. As a workaround, one can use Finder to manually copy the .der file into Shared folder.
2. Some macOS and XG setup combinations have a trust issue, meaning the user will see an error message "Server is not trustworthy!" after which the CAA terminates.
As of now, Catalina works with v17.5 and v17.5.9, but does not work with v18. Therefore I assume you are having issue no.1 and not 2. Is this correct or are you referring to no. 2 ?
So that we are all on the same page: there are 2 issues happening at the moment.
1. The CAA installer on macOS Catalina does not work, because the certificate cannot be drag-and-dropped inside the Shared folder. As a workaround, one can use Finder to manually copy the .der file into Shared folder.
2. Some macOS and XG setup combinations have a trust issue, meaning the user will see an error message "Server is not trustworthy!" after which the CAA terminates.
As of now, Catalina works with v17.5 and v17.5.9, but does not work with v18. Therefore I assume you are having issue no.1 and not 2. Is this correct or are you referring to no. 2 ?
