I have an issue with a XG in AZURE SFVUNL (SFOS 16.05.7 MR-7) when it comes to SSL VPN.
1. Editing the VPN Settings leads to nothing after Applying and opening up again. It just reverts to blank as if nothing is saved.
2. Logging on to the User Portal and clicking Download Client and Configuration for Windows or any other option in this sections also leads to nothing.
What I've done so far:
From a previous experience back to the early versions of 16 or late 15, I regenerated the Default CA but still nothing. I have also tried by uploading my own certificate. As I said, I have the option to choose my certificate in SSL Server Certificate in SSL VPN, but that does not 'save'.
Any of you been there, done that?¿?
Thanks! and remember...
could you post a screenshot of your Certificate and Certificate Auhtorites?
Please check if there is any data in the Default Certificate Auhtorites.
Hi there, here are shots:
sorry for the late reply. Please fill out the Default CA. Then you should be able to download ssl clients / save the settings.
Hi, tried that also, once too many times...
Maybe then your last chance for a fast solution is to take a backup and then set the firewall to factory default .
Problem was solved after deleting default certificate entry from tblrootcainfo cname='Default'; and regenerating a new one.
Sophos team recommend that this be done by a support specialist... so do I.
Can you explane us how or where it works. -> "deleting default certificate entry from tblrootcainfo cname='Default'"
As I stated in the post, Sophos Support recommends that this issue be handled by them in order to avoid other undesired issues that might arise.
I suggest you open a Support Case with the related information of your device for them to take a look.