No Firmwares Showing in SCFM

Hi Stuart,

What is the firmware version of all your XG Units?

Ravi Patel

Hi Ravi,

Here's a list of most of our XG units:

Kind regards,
Stuart Mitchell

Hi Stuart,

CFM team is working on issue. I have reported defect for your issue. I will update you once issue is resolved.

Reference ID: NCCC-4630

Ravi

Hi Ravi,

Excellent! I look forward to a resolution :)

Kind regards,
Stuart Mitchell

Hi Ravi,

I was just wondering if your team is any closer to resolving this issue? Do you have any information on what the issue is, or how long until it will be resolved?

Kind regards,
Stuart Mitchell

Hi Stuart,

I am awaiting response from team. I will update you once i have requested detail.

Ravi

Hi Ravi,

Thanks, I'll wait to hear back.

Kind regards,
Stuart Mitchell

Hi Stuart,

Firmware upgrade functionality through UP2Date server issue is resolved in SCFM. Please try to upgrade the SFOS firmware using check for latest firmware functionality. If you face any issue, please revert back to me.

Ravi

Hi Ravi,

All our units are currently 100% up-to-date. I'll need to wait until the next firmware update is released before I can confirm if it's working or not.

Will let you know either way.

Kind regards,
Stuart Mitchell

Hi Stuart,

Thank You for update.

Ravi

Hi Ravi,

Good timing! A new firmware was just released this morning. 

I've checked a few of our XG units, and they've got the new firmware sitting there, ready to download. I just logged onto our Sophos Central Firewall Manager, and when I go to Firmware, it still shows, "No Records Found". I tried clicking, "Check for Latest Firmwares", but it made no difference.

Kind regards,
Stuart Mitchell

Hi Stuart,

I have checked the issue and found Firmware showing on Firmware page when i click on check for latest firmware in SCFM.

Firmware upgrade through UP2DATE service is enabled up-to SF 16.05 MR1 (16.05.1.139) version .

Please provide your XG devices firmware version. If your XG devices firmware version is SF 16.05 MR1 (16.05.1.139) then it will show No Records Found.

Ravi

Hi Stuart,

I have checked the issue and found Firmware showing on Firmware page when i click on check for latest firmware in SCFM.

Firmware upgrade through UP2DATE service is enabled up-to SF 16.05 MR1 (16.05.1.139) version .

Please provide your XG devices firmware version. If your XG devices firmware version is SF 16.05 MR1 (16.05.1.139) then it will show No Records Found.

Ravi

Hi Ravi,

All of our XG units are 16.05 MR1. So you're saying that this feature won't always be up-to-date? MR2 was released yesterday; when will that be available through the firmware updater?

Kind regards,
Stuart Mitchell

Hi Stuart,

Firmware upgrade functionality through UP2DATE is enabled for SFOS GA version only. SFOS 16.05 MR1 is the last GA version.

16.05 MR2 is not GA version. It is release for the selected partner and customer.

Hope my answer will resolve your query.

Ravi.

Hi Ravi,

We deployed a new XG unit last week, and added it to our SCFM. I've been checking for new firmware every day since we deployed it, but nothing shows in SCFM still. It's only on SFOS 16.01.3 MR-2, which means it should show 16.05 MR1, correct?

If I log onto the XG unit itself, I can download it, but it's still not showing in the SCFM.

Can you please assist?

Kind regards,
Stuart Mitchell

Hi Stuart,

Sorry for inconvenience cause to you . I will check it from my end and get back to you.

Ravi

Hi Stuart,

I have verified the issue and found Firmware SFOS 16.05 MR1 is display when we click on check for latest button and when SFOS 16.01.3 MR-2 device added in CFM.

Can you try one more time?  Please wait for 5-6 minutes after clicking on check for latest firmware button.

Ravi

Hi Ravi,

I clicked "Check for Latest Firmwares", waited 15 minutes, and still nothing. I logged out, logged back in, did the same thing again, and still nothing.

All I get is "No Records Found."

Kind regards,
Stuart Mitchell

Hi Stuart,

Is your SFOS device sync in CFM? Can you please email me (ravi.b.patel@sophos.com) serial number of SFOS 16.01.3 MR-2 device so i can check with CFM team.

Awaiting Response.

Ravi

Hi Ravi,

Just emailed you. Please let me know.

Kind regards,
Stuart Mitchell

Hi Stuart,

Thank you very much for providing session. I have reported bug for your issue.

Reference ID: NCCC-4924

Ravi

Hi Ravi,

Thanks for that; I'll wait to hear back.

Kind regards,
Stuart Mitchell