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SFOS 16.01.0 known IPS issue - Work arounds?

Darrian Churchill

Hey all,

Anyone have any other work around for the known IPS issue (NC-8238   [IPS] IPS Service drops legitimate traffic in very high load average conditions)? The IPS service seems to constantly fail to start and causes this issue from what I can see (CPU usage and memory usage spike all over the place). As my work around, I set the IPS service to Stop, performance and traffic return to normal. Obviously this isn't a great solution... Anyone have anything better? 

I'd like to know when this will be resolved too, seems to me to be a rather big problem. I may actually just roll back to 15 if this is going to be a thing for a while.

Thanks !!



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  • 0

    Hi Darrian,

    To get a broader view on this, take SSH to XG and go to option 4. Device console and execute the command, show ips-settings. Post the output.

    Which XG hardware model do you use and what is the number of concurrent active connection on XG when this issue is live? If there are some legitimate traffic being dropped through IPS, check in the Log Viewer>IPS page and allow the signature in the IPS policy.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hi, 

    As requested: 

     

    -------------IPS Settings-------------                                                              
            stream on                                                                                   
            lowmem on                                                                                   
            maxsesbytes 0                                                                               
            maxpkts 80                                                                                  
            mmap on                                                                                     
            enable_appsignatures on                                                                     
            http_response_scan_limit  65535                                                             
                                                                                                        
                                                                                                        
    -------------IPS Instances------------                                                              
    IPS CPU                                                                                             
     1  0                                                               

    The issue is being experienced mainly on a PC (3GB RAM, dual core CPU @ 2.0GHz) running Sophos XG 16.1.01. The issue starts as soon as the IPS Service starts, and only 1 connection. 

                                    
  • 0 in reply to Darrian Churchill

    Hi,

    Does a system reboot help in that situation?

    @Luk The IPS settings are usually not meant to be touched privately, any change must come from support officially. Which is why we do not have a KBA for the those settings for IPS.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung
    Unfortunately not. Upon reboot the service does the same for a while, eventually starts, stops again and repeats the process.
  • 0 in reply to sachingurung

    Thanks Sachin, however you need to improve ips performance. As I said try to install XG on sg 110/120 without any configuration and you will see how IPS eats the CPU and the 2 GB of ram on those systems and then reply back.

    Thanks

  • 0 in reply to Darrian Churchill

    Hi Darrian,

    If possible report it to support and provide me the case#. I will still look around if I get a catch to this issue.

    @luk - Thanks for the feedback, I agree and will raise this in the next internal team meet with the developers.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Thank you for the suggestion. As far as I know, this being a home license, I am not able to report the issue to support. Is that correct? 

     

    Thank you,

    Darrian

  • 0 in reply to Darrian Churchill

    Hello,

     

    I'm in the same boat as Darrian.  I see the same warning messages as in his screenshot.  It seems to be cyclical though.  Sometimes it will show all is normal and IPS was started fine, then within a few minutes I'll see this warning pop up again.  Also, I'm not having the CPU or memory utilization he is though, mine has not risen above 30%.

     

    I'm running XG 16.01.2 on a dedicated PC.  It's a new install that has very little config on it, as I've been trying to get this working before I complicated things.  I've tried reboots, stopping and starting the IPS service, and now I've re-installed the entire firewall software.  I've also tried what was suggested in this post with no results: https://community.sophos.com/products/xg-firewall/f/intrusion-prevention/10897/ips-engine-dead

     

    Has anyone figured out how to get this working?

     

    Thanks,

    Jared

  • 0 in reply to Jared Mathis

    Hi All,

    who is experiencing this issue, could open a ticket with the Support and report the ticket number to ?

    The IPS problem should be fixed ASAP. I am sure that this is a bug and it occurs only on some systems.

    Thanks

  • 0 in reply to lferrara

    Thanks Iferrara,  as soon as the Contact Support link on Sophos's website works again, I'll submit a ticket.  I take it then that no one has figured this out?

    I did discover one additional piece of information.  My CPU and Memory utilization would spike between 15-30% continually.  Once I just turned off the IPS service, it settled down to a constant value with no spiking at all.  Can't remember the exact percentage, I think it's somewhere between 5-10%.

    Thanks,

    Jared

  • 0 in reply to Jared Mathis

    Ok, made it in, and I got the below.  So unless there is someone else out there with an enterprise account, willing to ask on my behalf?

    "Home User

    Important: We currently do not provide phone or email support for our free products and tools.

    You can find online documentation and videos as well as support through Sophos Community"

     

    Would it help if I provided the exact hardware I am using?

     

    Thanks,

    Jared

     

  • 0 in reply to Jared Mathis

    Here's another question, is there a way to get into the actual Linux running Sophos?  Not just the limited Cisco'esk commands?  That way I can get see where the IPS service is failing?

     

    Thanks,

    Jared

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