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Cannot access port 4444 Admin Portal

peterforbes

Hi,

I am able to access the User Portal via https://172.16.16.16 but https://172.16.16.16:4444 simply times out, taking too long to respond.

What would cause this ?

Thanks,

Peter



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  • 0

    Hi Peter,

    Did you made any change in the device access options. If not, this is related to backend services responsible for the GUI. Take SSH to XG and go to option 5. Device Management > 3. Advance Shell. Type:

    cd /log

    services tomcat:restart -ds nosync.

    Hope that helps.

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Hi Peter,

    Did you made any change in the device access options. If not, this is related to backend services responsible for the GUI. Take SSH to XG and go to option 5. Device Management > 3. Advance Shell. Type:

    cd /log

    services tomcat:restart -ds nosync.

    Hope that helps.

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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