This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Heartbeat trial ended - Services status is dead and red icon

Hi All,

I have tried Security Heartbeat for 30 days and now the trial period expired. On dashboard the service icon is red and clicking it brings me to System Dashboard menu where "heartbeat service status says dead".

Restarting the XG does not help and there is no way to stop the service too using Web GUI.

Anyway to remove this alert?

Luk

This thread was automatically locked due to age.

Parents

0 lferrara over 8 years ago

Any idea?

Still experience the same issue.

[*-)]
Cancel
Vote Up 0 Vote Down

Cancel
0 lferrara over 8 years ago in reply to lferrara

The issue still exsists on MR2.
Cancel
Vote Up 0 Vote Down

Cancel
0 wanatun over 8 years ago in reply to lferrara

Hi, Heartbeat required NWP subscription on XG. Might be possible that if you extend NWP trial, then disable heartbeat?
Cancel
Vote Up 0 Vote Down

Cancel
0 lferrara over 8 years ago in reply to wanatun

I have tried the trial and now it is ended, but the heartbeat service is dead and XG complains about that. It should know that trial has ended and stop the service.

Restarting does not help.

Thanks.
Cancel
Vote Up 0 Vote Down

Cancel
0 Timothy Stewart over 8 years ago in reply to lferrara

Any updates to this issue? I have the same problem. I am not using this service so telling me the service is dead on the dashboard is a nuisance.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Timothy Stewart over 8 years ago in reply to lferrara

Any updates to this issue? I have the same problem. I am not using this service so telling me the service is dead on the dashboard is a nuisance.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data