Sophos FW has stopped opening on Google Web Browser

Question

Sophos FW for Production has failed to open on Google Web Browser however the IP is reachable. 
 Version: XGS4500 (SFOS 20.0.0 GA-Build222) 
 Mode: HA 
 
 Any solution towards that. Thank you

Erick Jan · Answer

Hi eFrancis, 
 Thank you for reaching out to Sophos Community. 
 I would recommend checking the logs when accessing Google. Any error indicated? Screenshots? 
 Also, kindly try creating an allow test policy on the top rule without any web filter.