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Sophos Central Firewall connections down since weekend

FFin

Hi there,

as Sophos Status page is not showing any issues: starting on saturday i've seen multiple customers with multiple Firewalls getting "Firewall has not connected to Sophos Central" -Notifications. Affecting different ISPs.

I've seen reports in some Sophos Communitys (e.g. Facebook-Groups) at the same time with same issues.

There's been multiple Up- Down- Notifications every few minutes.

Today some appliances still not showing connected in central dashboard.

They're all working correctly and reachable through WAN, but no Central connection.

Any known issues here? As multiple customers, multiple ISPs affected,...?



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[edited by: Erick Jan at 8:57 AM (GMT -7) on 16 Sep 2024]
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    Yeah been seeing some of our customers' firewalls drop in and out of Central (based on notifications I'm getting) Since sometime yesterday.  This is in the US.  Seen it before, probably some AWS issue or connectivity issue to AWS (like the big one that affected ATT customers trying to reach Azure last week).

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0

    Yeah been seeing some of our customers' firewalls drop in and out of Central (based on notifications I'm getting) Since sometime yesterday.  This is in the US.  Seen it before, probably some AWS issue or connectivity issue to AWS (like the big one that affected ATT customers trying to reach Azure last week).

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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