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Sophos Firewall

Discussions Template failing to apply

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Template failing to apply

Stuart James 2 months ago

I have a template that is failing to apply to ONE firewall. It applies to the other SIX firewalls without any problems.

Ok. Great. Let's go see what the issue is.

So I click "retry" and it just fails again.

Anyone know how can I find out what is failing and why? Documentation and Google ain't much help.

Added v20.0 MR1 TAG
[edited by: Erick Jan at 1:42 PM (GMT -7) on 27 Sep 2024]

0 LuCar Toni 2 months ago

For importing, Central supports an mouse over: Could not import the configuration from the selected firewall - Sophos Central

Could you try the same for the pushing?

You can also go to this firewall and try to download the apiparser.log.

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0 Stuart James 2 months ago in reply to LuCar Toni

Just has this on the main screen

There is no mouse over event on this section

Nothing in the apiparser.log at all
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0 LuCar Toni 2 months ago in reply to Stuart James

Can you send me the support ID of this firewall? Please via PM.

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0 Stuart James 2 months ago in reply to LuCar Toni

Done.

Note that same problem on a number of firewalls for different customers, randomly. Template has applied fine to 100+ but failed on around 20 of them.
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