Sophos XGS Zero Touch Deployment

So i tried it in the past multiple times. But it seems like your Central Account has an issue with this process.

Which Region of Central do you use? 

And which Firmware Version is installed on this firewall? 

The firmware is the latest, 20.0 MR1
Our cenral is located in Oregon. I know there are some issues regarding availability with the Switches and regions, is it the same for this funcionality?

Should not be the case. I will look into this in more detail. Do you have created a support ID? 

Case number is 07454392.

The attendee pointed me a documentation that says that what is required is a firewall witn 20.0 MR1 or later, but also says that Zero Touch is available for a number of devices with specific serial numbers and revisions. As per my understanding i'm just REQUIRED to have a device with 20.0 MR1 and the for firewalls with those serial numbers and revisios would work out of the box... Am I right, or do I actually need these hardware revisions AND the 20.0 MR1 ?

Case number is 07454392.

The attendee pointed me a documentation that says that what is required is a firewall witn 20.0 MR1 or later, but also says that Zero Touch is available for a number of devices with specific serial numbers and revisions. As per my understanding i'm just REQUIRED to have a device with 20.0 MR1 and the for firewalls with those serial numbers and revisios would work out of the box... Am I right, or do I actually need these hardware revisions AND the 20.0 MR1 ?

Video within documentation states this is an additional requirement. 
So Appliance need to have qualified serial number AND run at least 20MR1.
docs.sophos.com/.../index.html

Your logfile above shows "Access Denied, EAP invitation is not active" and "No valid CZT config [..] found for this firewall"- so SFOS might try or fallback to the previous beta "Controlled ZeroTouch / CZT" (available from 19MR1), instead the new real ZeroTouch, as Serialnumber-requirement is not met and your tenant is not part of CZT EAP. docs.sophos.com/.../index.html

Well, that's a bummer hahaha
Thanks the explanation.

You can get a Code for your account, if needed. It might be, your XGS is "very old"? 

As I'm doing a lab for a client I'm using a XGS116 dated May 2021. Would this controlled Zero Touch work the same as the released product?

Yes, the EAP Code simply allows a XGS Hardware to be used, which is not eligible, but every newer Hardware produced and shipped is eligible. 

Well then that would work at least for a lab. How can I get this code?