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Sophos XGS Zero Touch Deployment

Hi,

I've set up a new and fresh XGS116 and add it to receive a ZeroTouch config from the central, however I'm seeing all kinds of errors regarding access denied, I don't know what to do anymore. The firewall has been added to the central with the correct serial, but still... Do you guys had any luck with it?

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FFin 3 months ago in reply to Gabriel Doring +2 verified

Video within documentation states this is an additional requirement. So Appliance need to have qualified serial number AND run at least 20MR1. docs.sophos.com/.../index.html Your logfile above shows…

0 LuCar Toni 4 months ago

So i tried it in the past multiple times. But it seems like your Central Account has an issue with this process.

Which Region of Central do you use?

And which Firmware Version is installed on this firewall?

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0 Gabriel Doring 4 months ago in reply to LuCar Toni

The firmware is the latest, 20.0 MR1
Our cenral is located in Oregon. I know there are some issues regarding availability with the Switches and regions, is it the same for this funcionality?
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0 LuCar Toni 3 months ago in reply to Gabriel Doring

Should not be the case. I will look into this in more detail. Do you have created a support ID?

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0 Gabriel Doring 3 months ago in reply to LuCar Toni

Case number is 07454392.

The attendee pointed me a documentation that says that what is required is a firewall witn 20.0 MR1 or later, but also says that Zero Touch is available for a number of devices with specific serial numbers and revisions. As per my understanding i'm just REQUIRED to have a device with 20.0 MR1 and the for firewalls with those serial numbers and revisios would work out of the box... Am I right, or do I actually need these hardware revisions AND the 20.0 MR1 ?
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+1 FFin 3 months ago in reply to Gabriel Doring

Video within documentation states this is an additional requirement.
So Appliance need to have qualified serial number AND run at least 20MR1.
docs.sophos.com/.../index.html

Your logfile above shows "Access Denied, EAP invitation is not active" and "No valid CZT config [..] found for this firewall"- so SFOS might try or fallback to the previous beta "Controlled ZeroTouch / CZT" (available from 19MR1), instead the new real ZeroTouch, as Serialnumber-requirement is not met and your tenant is not part of CZT EAP. docs.sophos.com/.../index.html
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0 Gabriel Doring 3 months ago in reply to FFin

Well, that's a bummer hahaha
Thanks the explanation.
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0 LuCar Toni 3 months ago in reply to Gabriel Doring

You can get a Code for your account, if needed. It might be, your XGS is "very old"?

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0 Gabriel Doring 3 months ago in reply to LuCar Toni

As I'm doing a lab for a client I'm using a XGS116 dated May 2021. Would this controlled Zero Touch work the same as the released product?
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+1 LuCar Toni 3 months ago in reply to Gabriel Doring

Yes, the EAP Code simply allows a XGS Hardware to be used, which is not eligible, but every newer Hardware produced and shipped is eligible.

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0 Gabriel Doring 3 months ago in reply to LuCar Toni

Well then that would work at least for a lab. How can I get this code?
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