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Discussions SMTP Quarantine: cannot delete items via web console due to invalid characters

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SMTP Quarantine: cannot delete items via web console due to invalid characters

Uwe Beierlein 5 months ago

We received an E-Mail addressed to \"?info\"@domain.de and can not delete this entry from the list of quarantined E-Mails via Web-Console.

Is it possible to delete this entry using a ssh-session / command prompt?

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0 Raphael Alganes 5 months ago

Hello Uwe Beierlein ,

Kindly open a support case for this to be further checked https://support.sophos.com/support/s/?language=en_US#t=AllTab&sort=relevancy

Please share with us caseID once you have it.

Many thanks for your time and patience and thank you for choosing Sophos.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Uwe Beierlein 5 months ago in reply to Raphael Alganes

Hello Raphael Alganes,

the caseID is 07407326.

Best regards, Uwe Beierlein
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0 Uwe Beierlein 5 months ago in reply to Raphael Alganes

Hello Raphael Alganes,

the caseID is 07407326.

Best regards, Uwe Beierlein
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0 Erick Jan 5 months ago in reply to Uwe Beierlein

Hi Uwe,

Thank you for contacting Sophos Community and sharing the case ID. We've left a note on your case and will monitor it further. Thank you

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Erick Jan 4 months ago in reply to Uwe Beierlein

Hi Uwe,

Upon checking the case update, this has been forwarded to our Global escalation specialists (GES).

GES engineers are the highest technical tier within Sophos Support and are responsible for interacting with our Development Team. A GES engineer will review your case and provide the necessary expertise needed for resolution.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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