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Mac book pro disconnect from Sophos AP 100C

itinfrastructure User

hi
I have XGS4300 (SFOS 19.5.4 MR-4-Build71), Mac book pro disconnect from Sophos AP 100C

can you please guide how to resolve this issue.



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[edited by: Raphael Alganes at 2:09 PM (GMT -7) on 13 Jun 2024]
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    Hello,

    Thanks for reaching out to Sophos Community. 

    Was this previously working before? or newly deployed setup? If previously working fine before, are there any changes occurred in the network (firmware upgrade, config change) prior this issue? How many SSIDs do you have? have you tried connecting to a different one? Does this happen in 2.4 or 5G? 

    Also when they disconnect, can they connect back? Also, are there any specific time duration they're able to connect and be disconnected again? or they cannot connect at all? Do you have any Sophos endpoint installed on the Macbook pros?

    Many thanks for your time and patience and thank you for choosing Sophos. 

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

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  • 0

    Hello,

    Thanks for reaching out to Sophos Community. 

    Was this previously working before? or newly deployed setup? If previously working fine before, are there any changes occurred in the network (firmware upgrade, config change) prior this issue? How many SSIDs do you have? have you tried connecting to a different one? Does this happen in 2.4 or 5G? 

    Also when they disconnect, can they connect back? Also, are there any specific time duration they're able to connect and be disconnected again? or they cannot connect at all? Do you have any Sophos endpoint installed on the Macbook pros?

    Many thanks for your time and patience and thank you for choosing Sophos. 

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

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