Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 39 subscribers
  • Views 549 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Mac book pro disconnect from Sophos AP 100C

itinfrastructure User

hi
I have XGS4300 (SFOS 19.5.4 MR-4-Build71), Mac book pro disconnect from Sophos AP 100C

can you please guide how to resolve this issue.



This thread was automatically locked due to age.
Parents
  • 0

    Hello,

    Thanks for reaching out to Sophos Community. 

    Was this previously working before? or newly deployed setup? If previously working fine before, are there any changes occurred in the network (firmware upgrade, config change) prior this issue? How many SSIDs do you have? have you tried connecting to a different one? Does this happen in 2.4 or 5G? 

    Also when they disconnect, can they connect back? Also, are there any specific time duration they're able to connect and be disconnected again? or they cannot connect at all? Do you have any Sophos endpoint installed on the Macbook pros?

    Many thanks for your time and patience and thank you for choosing Sophos. 

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

Reply
  • 0

    Hello,

    Thanks for reaching out to Sophos Community. 

    Was this previously working before? or newly deployed setup? If previously working fine before, are there any changes occurred in the network (firmware upgrade, config change) prior this issue? How many SSIDs do you have? have you tried connecting to a different one? Does this happen in 2.4 or 5G? 

    Also when they disconnect, can they connect back? Also, are there any specific time duration they're able to connect and be disconnected again? or they cannot connect at all? Do you have any Sophos endpoint installed on the Macbook pros?

    Many thanks for your time and patience and thank you for choosing Sophos. 

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

Children
No Data
Unfiltered HTML