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Backup Restore is not applied on an XGS 3300

I have an XGS 3300, SW 19.5.3 with a problem, so I backed up the settings and am trying to restore it on another XGS 3300, SW 19.5.4.

Apparently the restoration happens without problems, it goes from 1 to 100% without errors, then the equipment restarts, but nothing has changed in the settings.

I've already tried with three different backup files, but the result is the same.

Any idea ?

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IvanildoGalvão 5 months ago +1

So far, no solution from Sophos. Just the recommendation to perform a re-image, but I refuse to believe that this is the solution, after all the equipment is new, just taken out of the box. The fact…

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0 Erick Jan 5 months ago

Hi,

Thank you for reaching out to Sophos Community.

I recommend checking the CSC.log/applog to further investigate, which might assist us in determining the issue. If no logs are found, kindly reach out to Sophos Support to create a case.

For reference, kindly see Log File Details.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 IvanildoGalvão 5 months ago in reply to Erick Jan

There are many events recorded at CSC.log and Migration.log, I will not know how to interpret.

I will open a support ticket with Sophos.

Thank you for the tips.
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0 Erick Jan 5 months ago in reply to IvanildoGalvão

Hi,

Thank you for the update; kindly share the case ID so we can monitor the following case. Thank you.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Erick Jan 5 months ago in reply to IvanildoGalvão

Hi,

Thank you for the update; kindly share the case ID so we can monitor the following case. Thank you.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 IvanildoGalvão 5 months ago in reply to Erick Jan

Ok, follow - 07361178
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