Firewall Synchronized Security information missing in Sophos Central.

Question

We have several Sophos Firewalls, and most of them are showing correct Synchronized Security information in Sophos Central. 
 
 For Example: 
 
 Two of these firewalls above aren't showing any data about Applications or endpoints. 
 I've checked the firewalls, and they are set up the same. 
 What would possible reasons be for this? 
 It's not affecting the firewall performance or anything, it's just something I've noticed for a while and could not find a reason for it.

Vishal_R · Accepted Answer

Hi Randy Cleveland For this particular firewall based on this output, Looks like garner service is stuck because of that it is unable to perform the re-config operation, it may result in an issue communicating with the central, which is why the 403 error is appearing. Please log a support case to review it further and to recover the garner service which should fix the "Firewall Synchronized Security information icon missing" in Sophos Central for this firewall once the garner service works fine. Once the Support case is open please share the case ID here or via DM, so I can add an internal note over it for quicker progress on log collection details.

Vishal_R · Answer

Randy Cleveland Thanks for your quick response on this, For those where the feature is not activated, the issue should be fixed after enabling the same from the Firewall end however where the feature is activated and still not showing an icon on central from them you may share those requested output details.

Firewall Synchronized Security information missing in Sophos Central.

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