Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Serial Number and licensing for XGS VM

Fabio Airoldi

Hello, I have purchased the license for an XGS firewall Virtual Appliance to be installed on VMWare.

I have received the License key for Xstream Protection for SF SW/Virtual - UP TO 4 CORES & 6GB RAM - 39 MOS as well as the License number.

I have a Sophos Central account.

What I Have not received is a S/N for the virtual appliance and I can't find a guide to redeem the license and/or obtain a S/N. Can someone link me the correct procedure to to obtain the S7N and then proceed to register my VM on my Sophos Central account?

Thanks

F.



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  • 0

    You might only had purchased a subscription but not the perpetual base license for SFOS.

    Because SFOS comes with a one time payed base license. If this is missing in your order, that is the reason for the missing Serialnumber.

    Contact your Sophos partner to find this information.

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  • 0 in reply to LuCar Toni

    This seems unlikely to me as our Sophos contact worked with us in defininig the requirements.

    LuCar Toni said:
    not the perpetual base license for SFOS.

    should this be an item on the order sheet?

    anyway, assuming the order was correct, may I ask if either of this hypothesis have any foundation:

    - the S/N is generated during the initial wizard perhaps, during the registration phase? I was yet unable to register on Sophos Central as I currently lack a WAN connectivity in this site.

    -perhaps I should generate a S/N  by activating a trial license and then do a license transfer?

    is there any step-by-step documentation about the setup wizard for a XGS VM?

    thanks in advance

    F.

  • 0 in reply to Fabio Airoldi

    Yes - there should be an item on the order for the perpetual base license. Sometimes you can order the bundle (base + xstream).

    You could generate a new trial within the wizard and then apply the key in central after the generation. 

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