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Being knocked out of Firewall management

We are managing our firewalls from Sophos Central. We will login to Sophos Central, go into firewall management and choose the firewall and start managing it. The timing is random, but in the midst of managing the firewall we will be kicked out of the firewall and have to go back in to it. This occurs in a little as two minutes, and the timing is random from there. Some days, like today it can occur 5-6 times an hour.

It is super frustrating and time consuming. Anyone have any ideas why?



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  • If you get kicked out, check the local firewall logs.

    centralmanagement.log --> 

    2024-04-26 13:00:12Z INFO central-connect[28463]:276 main:: - got response of poll for SSO. Status: requested backupExpected:
    2024-04-26 13:00:43Z INFO central-connect[29233]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/xxxxxxxxxxxxxxxx/sshTu
    nnel Timezone: Europe/Berlin
    2024-04-26 13:00:44Z INFO central-connect[29233]:276 main:: - got response of poll for SSO. Status: connected backupExpected:

    If you get kicked out, generated the firewall an logs here?

    __________________________________________________________________________________________________________________

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  • If you get kicked out, check the local firewall logs.

    centralmanagement.log --> 

    2024-04-26 13:00:12Z INFO central-connect[28463]:276 main:: - got response of poll for SSO. Status: requested backupExpected:
    2024-04-26 13:00:43Z INFO central-connect[29233]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/xxxxxxxxxxxxxxxx/sshTu
    nnel Timezone: Europe/Berlin
    2024-04-26 13:00:44Z INFO central-connect[29233]:276 main:: - got response of poll for SSO. Status: connected backupExpected:

    If you get kicked out, generated the firewall an logs here?

    __________________________________________________________________________________________________________________

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