Hello community,
recently we've encountered a problem with the e-mail quarantine on our sophos XG135 (19.5.1 MR-1-Build278).
Our XG is set up as e-mail gateway for our on-prem mail server and till about 3 days ago everything worked fine.
Now, as far as I could check, the quarantine is still doing it's job. I can see e-mails being quarantined via e-mail log.
ISSUE: When I check e-mail quarantine there are no objects shown at all, even though it shows about 8% storage space used by quarantine.
No matter which filters i'm applying, it won't show any quarantined e-mail on the list. Therefore I can neither release nor delete any e-mail from quarantine.
This also affects all users trying to release e-mails through sophos user-portal - no objects shown.
I haven't tried a reboot of the appliance yet, but it would be my next step at the end of this work day.
So my questions now are:
1. How can this be happening?
2. How do we resolve this?
Thanks in advance for any helpful comments,
Rico
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