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sophos RED VPN goes down

Reetings friends, I am new to Sophos and I am learning how to use this tool.

I need your help, the case is the following:

I have two locations connected to the central Sophos via VPN WITH Sophos RED-60. the first is configured in Standard/Unified and the other in Standard/Split. But both times the VPN connection drops and therefore the Internet output drops as well. This didn't happen with the Sophos RED 20 that we had.

How can I make it so that even if the VPN connection goes down, the internet doesn't go down?

I appreciate it and thank you.

#vpn

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0 Raphael Alganes over 1 year ago

Hello,

Thanks for reaching out to Sophos Community.

Does both setup have the same issue?

In Standard/Unified this should be the expected behavior - If the RED loses contact with Sophos Firewall and the tunnel fails, the RED stops routing traffic. Remote LAN users lose access to the internet and the firewall's internal networks until the tunnel can reconnect.

In Standard/Split - If tunnel goes down, users on the branch should still have internet access.

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Abdiel Agramonte sophos 11 months ago in reply to Raphael Alganes

Greetings Rafael, any feedback or help you can give me?

I'm a little anxious
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0 Raphael Alganes 11 months ago in reply to Abdiel Agramonte sophos

Hello Abdiel,

How frequent the disconnects happens? Also, are there any changes in the configuration/s prior this issue? Could you also share your RED configuration. On the other hand, In Standard/Split, only traffic to specified networks is sent to the Firewall. All other traffic is sent directly to the Internet. Hence, if connection to HQ goes down, internet on remote side should still work.

Kindly check, if internet connected directly on RED has no fluctuation from the ISP end, and also you can check the system.log, red.log during the time frame when the issue occurred.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Raphael Alganes 11 months ago in reply to Abdiel Agramonte sophos

Hello Abdiel,

How frequent the disconnects happens? Also, are there any changes in the configuration/s prior this issue? Could you also share your RED configuration. On the other hand, In Standard/Split, only traffic to specified networks is sent to the Firewall. All other traffic is sent directly to the Internet. Hence, if connection to HQ goes down, internet on remote side should still work.

Kindly check, if internet connected directly on RED has no fluctuation from the ISP end, and also you can check the system.log, red.log during the time frame when the issue occurred.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

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