Sophos Connect / Provisioning File / Issue with additional connections

Question

Hi, 
 started to play with Sophos Connect since some customers ran in to issue with it: 
 1. there is centralized management of Sophos Connect (correct me if I am wrong) 
 2. there is difference in SSL VPN and IPSEC connections, how provision file works 
 3. there is no automated update of client 
 4. probably something else, this is just after looking at it for 1h 
 
 Here is one of the problems: 
 I have provisioning file 
 [ { "display_name": "ad_firma_com", "gateway_order": "in_order", "gateway": [ "v1.firma.com", "v2.firma.com"], "user_portal_port": 2244, "otp": false, "auto_connect_host": "ad.firma.com", "can_save_credentials": true, "check_remote_availability": true, "run_logon_script": false } 
 ] and when we import that in Sophos Connect (MANUALLY), we get 2 connections: - first with IP of first gateway - second with name "ad_firma_com" Second one is on autoconnect and it is impossible to connect with (why I have investigated). First one actually works. After we MANUALLY delete ad_firma_com and put on first one autoconnect, this works as expected. Questions: 
 How to create provisioning to have just one connections there with designated name and autoconnect? 
 Version:

Erick Jan · Answer

Hi Damiri, 
 Thank you for reaching out to Sophos Community. 
 Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue? 
 1. there is centralized management of Sophos Connect (correct me if I am wrong) 
 
 There&rsquo;s no Centralized Management. 
 See more https://docs.sophos.com/nsg/sophos-connect/help/en-us/AboutSophosConnect/index.html for more reference 
 
 2. there is difference in SSL VPN and IPSEC connections, how provision file works 
 
 Provisioning works the same with IPsec and SSL. The difference will only be in port due to different Protocols. 
 You may see the overview of the following Techvid: 
 doc.sophos.com/.../index.html 
 
 3. there is no automated update of client 
 
 There is no automated update of client. You need to manually update if there will be any changes in the configuration. 
 
 4. when we import that in Sophos Connect (MANUALLY), we get 2 connections: 
 Can you share the screenshot for the two connections showing at the same time? If I understand correctly. 
 Also, kindly share the Support Case #, incase you don't have one. kindly create to further check the issue.