Hi
Since the upgrade to ver SFOS 19.5.3 MR-3-Build652, all the users cannot connect via vpn.
3 customers with
Sophos FW XGS 3300 cluster
Sophos FW XGS 2100cluster
Sophos FW XGS 116
The error is:
ssl vpn error:0x20000000
scgui.log
2023-10-04 12:39:56PM [39076] inf Sophos Connect version: 2.2.90.1104
2023-10-04 12:39:56PM [39076] inf strongSwan version: 5.9.5
2023-10-04 12:39:56PM [39076] inf OpenVPN version: 2.5.6.0
2023-10-04 12:39:58PM [39076] dbg Please enter user credentials
2023-10-04 12:40:13PM [39076] inf Establishing connection 37.142.122.154
2023-10-04 12:40:27PM [39076] dbg SSL VPN error: 0x20000000
2023-10-04 12:44:27PM [39076] inf Removing connection 37.142.122.154
2023-10-04 12:44:27PM [39076] inf Removed connection 37.142.122.154
2023-10-04 12:44:41PM [34836] inf Sophos Connect version: 2.2.90.1104
2023-10-04 12:44:41PM [34836] inf strongSwan version: 5.9.5
2023-10-04 12:44:41PM [34836] inf OpenVPN version: 2.5.6.0
2023-10-04 12:44:45PM [34836] dbg Please enter user credentials
2023-10-04 12:45:05PM [34836] inf Establishing connection 37.142.122.154
2023-10-04 12:45:19PM [34836] dbg SSL VPN error: 0x20000000
Steps that I did
If your issue can be replicated, provide detailed how-to steps on how Sophos can reproduce, add any relevant screenshots, and mention if a 3rd party software/hardware is involved
I checked the time. it was ok, but same error
I checked the otp. it was ok, but same error
I import the configuration again. same error
I uninstall and reinstall the vpn agaent. same error.
Thanx
Shay
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