Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Firewall: v19.5 MR2: Feedback and experiences

Release Post:   Sophos Firewall OS v19.5 MR2 is Now Available  

The old V19.5 MR1 Post: Sophos Firewall: v19.5 MR1: Feedback and experiences 

To make the tracking of issues / feedback easier: Please post a potential Sophos Support Case ID within your initial post, so we can track your feedback/issue. 



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  • Hi

    I upgraded our XG135 from 19.5.1 MR-1-Build278 to 19.5.2 MR-2-Build624 and the SSL/TLS Inspection broke completely.

    1. After the upgrade every domain/url that was not specifically excluded in URL Groups - Local TLS exclusion list, was erroring and would time out

    2. All of the domains that subsequently errored in Log Viewer - SSL/TLS Inspection, would also be "uncategorized" and all under SSL/TLS Rule - 0

    3. This behaviour would also happen in Firewall rules where "Scan HTTP and decrypted HTTPS" was not selected

    4. Turning Off SSL/TLS Inspection would have no effect

    5. Directly rolling back to 19.5.1 MR-1-Build278 would have no resolve

    6. Restoring a backup taken just before the upgrade would also not resolve the broken SSL/TLS inspection

    7. Last resort was to reset the XG to factory default on 19.5.1 MR-1-Build278, and then restoring the last backup, and this fixed the broken SSL/TLS created by upgrading to 19.5.2 MR-2-Build624.

    8. Our one RED device also refused to connect until after the factory reset and backup restore

    Needless to say I am not upgrading to 19.5.2 MR2 unless there is a specific reason or fix for this issue

  • Hello Louis,

    Thank you for contacting the Sophos Community.

    Sorry to hear you experienced those issues, did you happen to create a case while you were facing the issues, if so can you share the Case ID.

    Regards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • Hi

    No I did not, and neither was there the time to do so, as I had to quickly revert back as described in my original post by way of a factory reset, and a backup restore

    This is a active live firewall serving about 60 very busy staff members, so waiting for a Sophos rep to respond on a ID and experiment as to the cause while staff cannot get to critical web infrastructure was not a option

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  • Hi

    No I did not, and neither was there the time to do so, as I had to quickly revert back as described in my original post by way of a factory reset, and a backup restore

    This is a active live firewall serving about 60 very busy staff members, so waiting for a Sophos rep to respond on a ID and experiment as to the cause while staff cannot get to critical web infrastructure was not a option

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