Unwanted Heartbeat users showing up as "Live Users" next to VPN users

Question

I have an XGS 3100 firewall. In the Control Center, I see Connected Remote Users and Liove Users. Everyone in the former group appears in the Live group, but the Live Users group contains one or more "Heartbeat" users. I don't know why they are there and how can I prevent myself from seeing them?

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Raphael Alganes · Answer

Hello there, 
 Good day and thanks for reaching out to Sophos Community and hope you are well. 
 Have you tried purging the Security Heartbeat reporting? Under Reports>Custom Report Settings>Manual Purge - Select the duration From - Up To of you want to clear. Kindly try and let us know and if possible after the purge schedule a reboot and see if helps with this concern. 
 
 Thanks for your time and patience and thank you for choosing Sophos. 
 Cheers,

Unwanted Heartbeat users showing up as "Live Users" next to VPN users

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