Remove non-existing Clients from missing heartbeat list

Thank you for reaching the community forum.

Have you tried purging the Heartbeat reporting? If not? You can try it and let us know. Select the last 3-month report when performing the purge. 

Thank you for reaching the community forum.

Have you tried purging the Heartbeat reporting? If not? You can try it and let us know. Select the last 3-month report when performing the purge. 

endpoint is still "missing" after the manual purge last 3 month and purge AUG-DEC 2022 period (when problem started).  In the log viewer, i see a "missing heartbeat" of the "PCTechniek' on a daily basis. except from yesterday 16/3/2023 (after FW 19.5 upgrade)

Hello there,

Thank you for contacting the Sophos Community.

Can you look at this RR and let us know if this helps with the issue?

Regards,

The RR doesn't match my situation.  Heartbeat clients are correctly shown, except the non-existing computer remains shown as "missing"...

Hi @Hugo, As per the current design, if any endpoint has first got into missing heartbeat status (lost heartbeat connection but traffic from endpoint flows thru the FW) and thereafter has been removed (non-existing), the status for that endpoint continue to show in missing heartbeat state until that endpoint again connects back.

Regards

Laxmikant