Sophos Assistant - Feedback and Experiences

Hello Community,

The team working the Sophos Assistant (whatfix) would like to know your experience with the Sophos Assistant tool.

  • Have you use it?
  • Were you aware of it?
  • What flow have you tried?
  • What flow would you like to see?
  • What changes/improvements would you make?
  • Anything you would like to report (Flow no working, flow stop working, flow no intituive) 

The Sophos Assitant was launched in Sophos Firewall 18.5 MR2, this new tool was created to provide interactive guides (flows) on configuring modules (simple and complex). 

Some of the current and most popular flows are:

  • DNAT and Firewall Rules for Internal Web Server
  • Remote Access SSL VPN
  • site-to-site IPsec VPN

Understanding the icons in the Sophos Assistant

You'll encounter three different icons in the Sophos Assistant.

Icon Description

Group of configuration flows
Click it to expand its content

 Configuration flow
 External link (mainly to online documentation)



Title
[edited by: emmosophos at 3:36 PM (GMT -8) on 11 Jan 2023]
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  • I have never used it. Bit the same as the other answers, why would I trust something like this. Besides that I assume most admins should know how to setup basic things like remote access and site-to-site VPN pretty well.
    When a more sophisticated question arises, then I have always relied on the community forum which usually provides me with very rapid and knowledgeable answers.

    I didn't learn before how to turn it off, but now thanks to the the screenshot by   I have immediately turned it off.

    The assistant is a bit of of solution to a non-existing problem IMHO.


    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

  • Do not forget: You(the person commenting) are actually/most likely not the target group of this tool. 

    I learned this by talking to several admins and partners. Because i could not understand, why somebody use a wizard, if you can gradually setup it yourself. But most people use this tool simply due the fact, they have to do a job and do not have the time to read something. 

    So "most admins should know..." is a not valid statement, if you have one firewall and a partner, which setup your box and you want to do something at your own after one year of runtime. 

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  • While it is noble that Sophos is creating this wizard for an admin that logs on to the firewall once a year, my opinion is that those admins should better have their partners manage the firewall for them. We are talking about a crucial and critical networking component that affects the online security of the network behind it. This is a component where I wouldn't want to rely on a wizard like one-size-fits-all solution.

    Just my €0,02.


    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

Reply
  • While it is noble that Sophos is creating this wizard for an admin that logs on to the firewall once a year, my opinion is that those admins should better have their partners manage the firewall for them. We are talking about a crucial and critical networking component that affects the online security of the network behind it. This is a component where I wouldn't want to rely on a wizard like one-size-fits-all solution.

    Just my €0,02.


    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

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