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Sophos Assistant - Feedback and Experiences

emmosophos

Hello Community,

The team working the Sophos Assistant (whatfix) would like to know your experience with the Sophos Assistant tool.

  • Have you use it?
  • Were you aware of it?
  • What flow have you tried?
  • What flow would you like to see?
  • What changes/improvements would you make?
  • Anything you would like to report (Flow no working, flow stop working, flow no intituive) 

The Sophos Assitant was launched in Sophos Firewall 18.5 MR2, this new tool was created to provide interactive guides (flows) on configuring modules (simple and complex). 

Some of the current and most popular flows are:

  • DNAT and Firewall Rules for Internal Web Server
  • Remote Access SSL VPN
  • site-to-site IPsec VPN

Understanding the icons in the Sophos Assistant

You'll encounter three different icons in the Sophos Assistant.

Icon Description

Group of configuration flows
Click it to expand its content
Configuration flow
External link (mainly to online documentation)



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    I have never used it because my opinion is such 3rd Party data collections directly on the user front end must not be in a security product. As it tracks many things you do while doing your job on the firewall, I find it most suspicious. Especially when you notice, it sends data to non-Sophos URL - here whatfix and usersnap.

    When ou launched it, it was just there, no information about it, nothing could be adjusted nor could it be disabled.

    So one of the first things was to block it on our firewalls.

    Now with some of the later versions, it can be disabled but I do not trust it. As written, I don't want hard coded 3rd party integrations in a firewall. Sophos now sometimes communicates to do your feature requests with that widget to some anonymous data bucket. Hm, no.

    One of the older threads about it.

    community.sophos.com/.../xg-is-contacting-whatfix-com-when-i-change-firewall-rules

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    I have never used it because my opinion is such 3rd Party data collections directly on the user front end must not be in a security product. As it tracks many things you do while doing your job on the firewall, I find it most suspicious. Especially when you notice, it sends data to non-Sophos URL - here whatfix and usersnap.

    When ou launched it, it was just there, no information about it, nothing could be adjusted nor could it be disabled.

    So one of the first things was to block it on our firewalls.

    Now with some of the later versions, it can be disabled but I do not trust it. As written, I don't want hard coded 3rd party integrations in a firewall. Sophos now sometimes communicates to do your feature requests with that widget to some anonymous data bucket. Hm, no.

    One of the older threads about it.

    community.sophos.com/.../xg-is-contacting-whatfix-com-when-i-change-firewall-rules

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