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XGS2100 to 19.5 fail- Red Interface- DGD-"stopped"

Charles Cook

I started this update this morning around 10am (14 hours ago).  I was running 19.0 with no issues.   I have the XGS2100 with the 4x 10Gb SFP+ Flexi_port module.  I have 2G fiber in my A2 (SFP+) then in Port2 (1G) I have a coax modem as my backup.  A1 (10G) DAC to a mikroTek switch feeding LAN

Everything was working until after applying the 19.5, once it came back up my interfaces all show red. and the DGD is orange.. I have some sort of WAN.  It jumps back and forth between my fiber and coax Public IPs.   I have SIP VIOP phones which can call out with, but when someone calls... it will either goto a random phone/fax or voice mail,  In the SIP PBX the phone say "some  reachable"   and if you hover over it .. they will have multiple MAC address and both public IPs.  Everyone's phone also shows they have voicemails, miscalls, and the wrong date/time.   Rebooting a phone will fix it for 2-5 mins other than the date/time. 

I have noticed that some of the routing info is straight missing... SLA, SD-WAN Route, health checks as well as a IP Sec connection. 

I rolled back to 19.0 and still all my interfaces are red other and DGD is "stopped" .    I have loaded a bunch of restore from backup.. starting with the 8:20am one this morning.  I loaded one from December 4th, 2022 that does turn the interfaces green but still works all the same and DGD is still "stopped".  It also brings the IP Sec info back. I also tried to just unplug my coax, deleted my coax interface, unplug my fiber.  Put state routes in for phones/fax to coax only and SIP ip only. Rebooted every switch/ modem/ phone/ ATA/ door controller. 

In the logs I see each time I reboot

MESSAGE  Jan 03 18:49:26Z

[4760]:  Starting DGD: Tue Jan 3 13:49:26 2023

MESSAGE  Jan 03 18:49:26Z

[4760]:

*****************************************

CRITICAL   Jan 03 18:49:26Z

[4760] line: 84, syntax error

Anyone know how to turn the DGD back on ?



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  • 0 in reply to Vivek Jagad

    I am opening a ticket.  However, which issue is the known issue?  I have had my sg135 since 2016 then at some point did the XG FW.. no real issues.  Then about 7 weeks ago I deployed the XGS2100 on 19.0.1 and had a lot of SIP issues that I couldn't figure out why they were having issues.  Another guy here did figure out that creating a rule for the VOIP vlan-  permits only outbound to SIP service only.   Which wasn't a rule that we had in the SG/XG135.    He gave me an explanation of why that fixed it and its been working fine for 6 1/2 weeks or so.

    The 19.5 though created more issues and bought that issue back even though that rule is still there.  I am going to reset the XGS here around lunch time and load the FW (19.0.1) from a USB if we haven't figured this out by then. Being down for 24 hours here is pretty crazy over an update that was released as a production version that eventhough I can roll back to 19.0.1 and load previous backups.... the 19.5 (eventhough removed) has somehow broken/ deleted info on the XGS 

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