Hi,, I am on XG 19.5.0 GA 197. When trying to restore a configuration save from either from 19.0.1 OR 19.5.0, I occasionally get a failure on the restore of the saved configuration (even when saved/restored to/from the same version). On a fresh build the failure leaves the default configuration in place.
In the migrationhash.log I find the following error, after which the restore of the config aborts:
Thu Nov 24 20:20:41 2022Z Data processing started for entity :waf_advanced_config Thu Nov 24 20:20:41 2022Z Processing started for entity waf_advanced_config Thu Nov 24 20:20:41 2022Z Processing table tblwafadvanceconfig Thu Nov 24 20:20:41 2022Z Failed to decryption data for :tblwafadvanceconfig:coAny advice or thoughts?ThanksDave
which hardware version are you using?
XG115W - v19.5 GA - Home
Test machine - Asus P10S-i E3-1225v5, 6gb, 4 intel NICs, v19.5 GA
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Thanks. XG 19.5.0 GA 197 software (home) on intel appliance.
to me sounds like a damaged disk.
This looks very similar to a WAF issue that has been fixed recently, although that one was a corruption of some database fields causing the backup to be unusable, so it would be a permanent failure instead of an occasional one.
If you open a support ticket, our dev team would be able to take a look at the device and provide a workaround if it's indeed the same issue.
Would you be able to share your backup & enable support access to your device? As Attila mentioned, the Engineering team would like to take a look at your device & try to reproduce the problem with your backup.
thank you! I will PM you with the config and happy to enable debugging access. let me know next steps. Just did a backup config restore today, same applicance, same firmware, backup config from 5 days ago, and same exact failure in migrationhash.log. thanks again