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HA flop on manual firmware upgrade to 19.5

David Moro

Hi everyone,

i've this problem, when i try to upgrade the firmware from 19.0.1 to 19.5.0 manually with signature file on XGS136 the firewall cluster start to flot from 

primary - auxiliary to standalone - fault...

This happens only if one of the monitored interface has a DHCP server configured on the firewall....

Has anyone had the same problem?



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  • 0

    I did have same issue. HA Cluster has been updated properly. But every couple minutes appliances flipping one another. 

    I have disabled HA on active device, it did not resolve issue. I had to power off faulty one. HA Status was showing one of device is faulty. 

    Do you have exact same manufactured year (hardware version) on both devices? 

    In my past experiences: When a major update/update implemented, if device hardware version are not same, this causes problem on HA Environments. 

  • 0 in reply to SplashlightSupport

    Hello there,

    Can you send the Access ID to your device via PM, so we can confirm if this matches the same NC-111325 or if something else might be causing this.

    Did you create a case for this by any chance? if so can you share it. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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