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XG86 Random Issue on SSL Site to Site VPN after upgrade to 19

Lorena Zandona

I have a Site to Site (XG is server) and before upgrade all work for year.

After upgrade randomly (i think this happen on night for some sevice restart maybe?) the firewall not use the Tunnel to Route the traffic

The VPN is working from the other site to this, only this to other stop working.

On log page you can see this (192.168.1.x is the remote network)

After editing config and saving (i think this reconnect vpn) al start working again

What i can do?? Only wait a fix? Is rather annoying almost every day i have to fix this

Thanks



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    Hello Lorena,

    Thank you for contacting the Sophos Community.

    So after editing and saving the config, the issue got resolved?, however, the issue re-appears after a while. Is this what you mean?

    If so, I would recommend you have a specific working computer with a static IP, that can access the same destination IP, and when the issue starts happening again, test using the same computer and same destination IP (as in the working scenario).

    Once the issue is happening again, do a GUI Packet Capture to confirm which Firewall Rule is the computer using.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos
    emmosophos said:
    So after editing and saving the config, the issue got resolved?, however, the issue re-appears after a while. Is this what you mean?

    Yes exactly. Today not happening so is not daily basis... But after update happened already 3 times

    You can already see on my screen wich rules.. And is changing before and after the problem...

    Did you mean PCAP capure?

    This the working one:

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  • 0 in reply to emmosophos
    emmosophos said:
    So after editing and saving the config, the issue got resolved?, however, the issue re-appears after a while. Is this what you mean?

    Yes exactly. Today not happening so is not daily basis... But after update happened already 3 times

    You can already see on my screen wich rules.. And is changing before and after the problem...

    Did you mean PCAP capure?

    This the working one:

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