I'm having trouble viewing custom reports, Web surfing report, which is only in No record found.
Other reports are apparently working, but Web Risks & Usage I don't get any reports.
In my NAT rule, Log firewall traffic is active and Web filtering is active with an "allow all" policy.
My appliance has the Web Protection license.
Log retention Report period is at default.
Here is the current disk usage:
Here is the status of reports in the box:
Here is my problem:
My Appliance is a model XGS2300 and I am on the following firmware version: SFOS 18.5.4 MR-4-Build418
What do you use for authentication? I.e. AD or STAS?
The firewall requires a way to identify users: Sophos Firewall: View a user's web surfing report
I'm not using authentication, however, shouldn't I bring reports like these below? (Another appliance that I also don't use authentication but this one works)
And I would like to filter by the source IP, which I think should be included in the report.
Please ensure that your users are hitting the relevant firewall rule where you enabled the Web Filter. You can check this by running a packet capture (Diagnostics > Packet Capture) to identify the Rule ID it is hitting: Configure Packet Filter