Remote & Live Users with IPSec Client VPN

Question

Hey all, 
 Im curious, whether I misunderstand the concept of Live and Remote Users. 
 I got an appliance with both SSL and IP Sec Client VPN. Only users of the SSL VPN are shown as "remote users".

At least my head thought, that IP Sec Users should also appear in the Remote User Section. But I'm not 100% sure, whether this was on 18.5.x 
 Also - the documentation mentions several client types for Live Users - but no modes for Remote Users . What Modes can Remote Users have?

Vivek Jagad · Accepted Answer

Doc Team, has finally updated the list of client type for remote users TheMonzel - https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/CurrentActivities/SSLVPNLiveUsersManage/index.html

LuCar Toni · Answer

Essentially Remote Users are "not that important". 
 Firewall and other modules fully use Live Users. 
 So therefore Remote Users are actually something i did not look in many moons. Any particular thing you are looking for?

Bharat J · Answer

Hi TheMonzel 
 I understand your confusion, the count is misleading from GUI and also later from MONITOR & ANALYZE-->Current activities for remote SSL VPN and IPSec VPN connections, where a manual filter is required to check the exact status of connected users with IPSec VPN connection name, I would like to suggest you to put a vote that remote SSL VPN and IPSec VPN users show separately on GUI on Feedback available on from Sophos GUI.

Thanks and Regards

Vivek Jagad · Answer

Hello TheMonzel
Thank you for reaching out to the community, I believe the all the remote access vpn as such SSL, PPTP & L2TP will be under the Remote users.

Also for the user portal as well, if someone is active on the user portal:

I have already requested internally doc team to update a table like we have for the client type !

Remote & Live Users with IPSec Client VPN

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