STAS ISSUE !!!

i have face same issue stiil any one having solution please help

isuue-After user login with AD credential user get internet .so i have created with  multiple user based policy but after 15 to 20 min its changed to network policy so please help.

Hi satyabrata bastia 

May I know the number of users affected facing the same issue?

Regards

sir i have check with sophos document for wmi polling method need to configure windows gpo,logon and logoff detection should be enable and inbound wmi connection should be enable .so please tell me which one i will follow to resolve or ping method should be enable

satyabrata bastia said:

sophos document for wmi polling method

Yes you have already found the issue with help Sophos Document where wmi is getting failed from Windows System now you have to fix the issue from your Windows Systems as per the shared link.

Regards

sir can i share windows issue document i found when i checked with sophos stas document .

i have collected all details with screen shot if you conform then i will send you

That might not help sharing Microsoft documents to Sophos as it is windows version related issue as of now you can share snapshot that shows the AD is getting successfully integrated message and the current STAS setting applied on Sophos XG as per the link:

AD integration:https://docs.sophos.com/nsg/sophos-firewall/17.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/tasks/AddActiveDirectoryServer.html 

STAS settings https://docs.sophos.com/nsg/sophos-firewall/17.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContents/ConfiguringTransparentAuthenticationSTAS.html to check configuration is proper.

Login to console with SSH go to option 4 and run tcpdump 'port 6060 or 6677 

share the output of tcpdump too

Your issue will get fixed if you check with the Windows version as you have shared no detail on which Windows Version you are facing the issue  and by contacting Microsft support 

Try to update the windows system.

Follow this link too https://support.sophos.com/support/s/article/KB-000035623?language=en_US 

Regards

how to run tcp dump

Login to console with SSH go to option 4 and run tcpdump 'port 6060 or 6677 

windows server 2008

user system-2010

satyabrata bastia said:

how to run tcp dump

Login to console with SSH go to option 4 and run tcpdump 'port 6060 or 6677

Reference this KBA to access the device’s console and advanced shell:

• Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

Regards

satyabrata bastia said:

user system-2010

Windows 10, version 1909,Windows 10, version 1607,Windows 10, version  1809,Windows 10, version 2004, Windows 10, version 20H2, Windows 10, version 21H1?

Is your user system-2010 are up to date ?

Regards

i have checked with windows version windows 10 PRO N Version-21H1

i have checked with windows version windows 10 PRO N Version-21H1

windows not up to date

satyabrata bastia said:

windows not up to date

I would suggest you to Download and install the Client Authentication Agent to authenticate users to get internet access on the same CAA client save the username and password that will automatically login the user for internet access once the System turn on check the link below for more reference : 

https://support.sophos.com/support/s/article/KB-000038465?language=en_US 

Thanks and Regards

sir nat rule required for user based rule i have checked with document showing nat is not required.

Hi,

i have update my system today after update check with WMI method same issue.

Dear Sir

please check and replay.