We have 20+ Xg and XGS's deployed. We started pushing out the mentioned version updating from 18.5.3 MR-3 Build 408. The first 2 devices we updated had all kinds of VPN issues. Users could connect but the connection speed was garbage (less than 1mbps down). Was on the phone with support for over an hour. Finally they came back and said "after conferring with his colleagues there are issues with Version 19 we recommend you rollback". We did this and all the VPN issues were resolved.
FRUSTRATING to say the least. I have reached out to our Sophos Rep regarding this and updates moving forward but so far "Crickets"
Hello Jeremy,
Thank for the confirmation.
As the engineer mentioned in their last email, try disabling the IPsec acceleration from the console (5>4)of the Sophos Firewall.
console> system ipsec-acceleration…
We just rolled back one of our customers for the same reasons.
Mit freundlichem Gruß, best regards from Germany,
Philipp Rusch
New Vision GmbH, GermanySophos Silver-Partner
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Any support case available?
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we are seeing the same behavior at three of our customers, all are running a xgs v19 and ipsec tunnels. case id will follow through PN
Hi there!
Are you using AES256 as encryption cipher? If yes, change it to 192 or 128. Sophos technician says, it can be reproduced in the lab. Changing to something different than 256 should supposedly do the trick.
Can you provide support ID for this case?
yours was XG case and what I understood was you disabled Firewall acceleration. Do you have XGS h/w as well?
Also can you share support ID for your case as well?
Yes, this is an XG450. Sophos Support could reproduce this with XGS in the lab. Ticket ID: 05332594