I'm using Sophos XG 4500 v19 and we have noticed that connections to SMB servers when using Sophos connect remote access with default IPSEC profile are slow and unresponsive.
DoS protection is off and we are not using traffic shaping.
Any Ideas ?
For anyone being affected by this, please share their Case ID, if you don't have one yet, please create one and send me the Case ID once you have it.
Also, confirm if you don't see dropped packets using the Live Log viewer for DoS.
i sent you a pm.
Thank you for the Case ID. I have replied to your PM.
For users reporting this, please share your Case ID, so this issue can be brought to GES with a higher priority.
In the meantime users that remain on v19 and using XGS hardware, can you check if IPsec-Acceleration is enabled?
console> system ipsec-acceleration showIPsec acceleration status: turned on
If it’s, please disable
console> system ipsec-acceleration disable
This is not meant to be a solution, cases will still need to be created either if it fixes it or not.
turning off acceleration seems to work. Large files can now be opened at expected speed again. Thanks a lot. Can we expect a change or update here?
Did you have the issue with SSLVPN or Ipsec?
Issue with IPsec
Hi, case ID sent.Issue is only with IPSec, not SSL.Best regards.
IPsec acceleration status: turned on
Thank you for the Case ID, I have replied to your DM.