I'm using Sophos XG 4500 v19 and we have noticed that connections to SMB servers when using Sophos connect remote access with default IPSEC profile are slow and unresponsive.
DoS protection is off and we are not using traffic shaping.
Any Ideas ?
For users reporting this, please share your Case ID, so this issue can be brought to GES with a higher priority.
In the meantime users that remain on v19 and using XGS hardware, can you check if…
In the meantime users that remain on v19 and using XGS hardware, can you check if IPsec-Acceleration is enabled?
console> system ipsec-acceleration showIPsec acceleration status: turned on
If it’s, please disable
console> system ipsec-acceleration disable
This is not meant to be a solution, cases will still need to be created either if it fixes it or not.
I can also attest that disabling ipsec-acceleration fixed SMB browsing/folder loading issues with a client running XGS2100 and Sophos Connect with IPSec VPN.